Refund policy
By placing an order with Comfort Clinic IE, you agree to the terms outlined in this policy.
We offer a 30-day return period, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You must also meet the terms outlined below.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, in the same condition you received it, and in its original packaging
- You must provide proof of purchase
Once a cushion has been used, it may show signs of wear or compression and may not be eligible for return unless it is faulty or does not meet consumer guarantees.
Valid Reasons for Return
We accept returns or refunds in the following cases:
- The item is damaged, defective, or faulty
- The item is incorrect or not as described
We do not offer refunds for change-of-mind purchases, including reasons related to personal preference, comfort, or incorrect selection.
Please note that our fulfilment centre is located overseas. As a result, customers returning an item due to a change of mind will be required to return the product to our designated overseas return address at their own expense.
While the Comfort Clinic IE offers free shipping on all orders, we do not provide return shipping labels.
Once the returned item has been received and inspected, we will process a refund for the purchase price of the product. Original shipping costs are non-refundable.
We recommend using a tracked shipping service, as we cannot issue a refund for items that are lost in transit during the return process.
Comfort, Relief & Medical Disclaimer
Our cushions are designed to improve sitting comfort, support better sitting posture and help reduce pressure on areas such as the lower back, hips and tailbone.
Any references on our website or in our advertising to Lower Back Relief, Tailbone Relief, Sciatica Relief, Hip Relief, improved comfort, reduced pressure or similar benefits are based on the intended design of the product, genuine customer experiences and feedback. Individual results will vary.
Our cushions are not a medical treatment and are not guaranteed to diagnose, treat, cure or prevent any medical condition, injury or source of pain. We cannot guarantee that every customer will experience the same level of comfort, improvement or relief.
Accordingly, not experiencing a noticeable improvement, reduction in discomfort or the particular results a customer hoped for does not, by itself, mean that the product is faulty, defective or eligible for a refund. We do not provide refunds solely because a customer did not experience their desired or expected level of comfort or symptom relief.
This does not exclude or limit any rights or remedies you may have under applicable consumer law where a product is faulty, defective, materially different from its description or otherwise fails to meet a consumer guarantee.
If you have an existing injury, medical condition, persistent pain, sciatica or other health concern, or you are unsure whether the product is suitable for you, we recommend speaking with a qualified medical professional before purchasing or using the product.
Orders in Transit
- Refunds cannot be issued while an order is in transit
- If a parcel is confirmed lost by the courier, a replacement or refund will be issued
Delivered Packages
Once tracking confirms that an order has been delivered to the shipping address provided at checkout, the order will be considered successfully delivered.
The Comfort Clinic IE cannot accept responsibility for packages that are lost, stolen, misplaced or otherwise unavailable after the courier has confirmed delivery. If you are unable to locate a delivered package, please check around the property, with other household members or neighbours, and contact the courier directly using your tracking information.
Please note: Our deliveries do not require a signature, and couriers are not required to provide photographic proof of delivery (POD). However, many of our courier partners do provide a delivery photo where available, which can usually be viewed through the tracking page.
Express Shipping: The term “Express Shipping” refers to next business day dispatch, as displayed at checkout. It does not guarantee a fixed or expedited delivery timeframe once your order is in transit.
As orders are shipped internationally, we do not provide estimated delivery dates at checkout. Delivery times vary depending on destination, courier networks, customs and other factors outside our control.
If an order with Express Shipping experiences a significant delay, we may, at our discretion, refund the Express Shipping fee on a case-by-case basis. Any such refund is provided as a goodwill gesture and does not constitute an admission of fault.
Incorrect Shipping Details
Please ensure your shipping details are correct at checkout.
We are unable to offer refunds for orders delivered to an incorrect address provided by the customer.
Duplicate or Accidental Orders
We are not obligated to provide refunds for duplicate or accidental purchases. However, please contact us as soon as possible and we will do our best to assist.
Ordering The Correct Product
We kindly ask customers to carefully review all product details, specifications, and dimensions before placing an order.
All cushion sizes, measurements, features, and product information are clearly displayed on our website to help customers select the most suitable option for their needs.
As we offer multiple cushion variants (including different sizes and thicknesses), we are unable to accept returns, exchanges, or provide refunds where an incorrect product was ordered by mistake, including cases where a customer intended to purchase a different model or size.
For example, ordering the Advanced Orthopaedic Pressure Relief Cushion - Essential (40 x 35 x 2.5 cm) instead of the Advanced Orthopaedic Pressure Relief Cushion - Plus (45 x 45 x 3.5 cm) would be considered an incorrect order selection rather than a faulty or incorrect item.
Please ensure you check all dimensions and product details carefully before completing your purchase, as orders cannot be amended once dispatched.
Duplicate or Accidental Orders
We are not obligated to provide refunds for duplicate or accidental purchases. However, please contact us as soon as possible and we will do our best to assist.
Returns Process
- Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect
- To start a return, contact us at support@comfortclinicie.com
- We will provide return instructions and the return address
⚠️ Please do not send items back without contacting us first — unauthorised returns will not be accepted
Cancelling or Modifying Your Order
You may cancel or modify your order within 3 hours of placing it.
After this time, your order may already be processed and changes may not be possible.
All requests must be submitted via email to support@comfortclinicie.com.
Messages sent to other email addresses or via social media are not considered valid for order changes.
Damaged, Faulty, or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately with photo evidence, and we will resolve the issue as quickly as possible.
Marketing and Promotional Material
Our marketing may include real product photography, mockups, lifestyle imagery and graphic design elements. These materials are for illustrative purposes only. Colours, proportions, packaging and other visual details may vary slightly from the actual product.
Refunds
Once your return is approved:
- Refunds will be issued to your original payment method within 10 business days
- Your bank or payment provider may take additional time to process the refund
If more than 15 business days have passed since your refund was approved, please contact us.
